Do Our Best Every Time

5 Tips for Doing Our Best

Do Our Best Every Time

The pursuit of excellence leads us on a journey of self-improvement that can be simplified to doing the best we can and doing better with each chance we get. Excellence demands that we fully apply ourselves maximizing the use of our abilities and knowledge and always strive to produce something better than our previous efforts produced.

Our results at first will only be slightly better than the standard of ordinary as we measure our surroundings at the time. With each opportunity to apply our abilities and expand our experiences we move ourselves step-by-step to a higher level of performance. Just like using our muscles in our exercise program, the more they are used the stronger they become. It is the same with our pursuit of excellence. The more we add to our experiences and learn how to more deeply leverage our talents, the greater the outcome we produce.

In doing the best that we can do, we can fully apply ourselves to see what the best we can do really is. If you are like me, there are many times I have given something less that one hundred percent subconsciously on purpose as a guard against failure. My misguided reasoning would go something like, I will give this a good shot, but not really everything I have so that if it fails, I do not have to face the reality that the best I could do was not good enough. This is a trap that does not serve us well. It does not protect us from failure, but in fact creates a greater likelihood of failure. Not doing our best cannot produce our best results. It will at best produce ordinary results.

One of the biggest challenges is to put aside our ”risk buffer” and actually attempt the very best we can do. We often rationalize our ordinary performance by leaving something on the table so that we do not have to deal with the realization that our best effort was not good enough. The problem is if we hold on to that buffer we never really find out what we can do and we lose the opportunity to make larger strides in our progress.

The idea that somehow not doing our best protects us from risk is just an illusion. Anytime we do not do our best we are by definition producing a lower level of output than we are capable of producing. With a lower level of performance we have increased the likelihood that someone else will produce a more effective result than we have and actually increase our exposure to criticism.

In order to pursue excellence we have to put it all on the table every time. We can not leave something behind to protect our ego from the true reality. If as part of our pursuit we position ourselves to learn from every experience doing less than our best because it might not be good enough seems laughable. All that we truly risk when we do our best is dealing with the reality of where we truly are when compared to the ordinary.

However, in the past ordinary results have been good enough. It was safe (so we thought) being good enough as there was always somebody worse and ordinary was good enough. In fact, occasionally good enough was rewarded sufficiently to allow us to believe we were exceeding expectations without having to do all of the work. Compared to someone who is on a journey of excellence, we will be falling behind as the standard continues to be raised. Not giving one hundred percent will become a self-fulfilling formula for mediocracy, leaving us exposed and conditioned to underperforming and overall not driving our personal satisfaction.

We might surprise ourselves that we are more capable than we thought, or discover that we are not much better when fully engaged than when we did not fully apply ourselves. In the worst case at least we know where we stand and in the best case at least we know where we stand. The only difference being our own self-perception, which we control anyway.

There is no other sure path to excellence than to take the risk of doing the best we can do. We are not trying to be perfect, just better than last time, every time.

Here are some tips to be sure we are doing our best:

Excellence is an Attitude

It is a journey

Excellence is an Attitude

It is a journey

Journey

For many years I have been searching for examples of excellence and the things that lead to excellent results. Through my search I have found that excellence is not something that can be acquired through training, but it is an attitude or way of thinking. Overall it is a journey from where we are to the best we can be in every aspect of our life.

Excellence is not something learned, but a mindset of relentless pursuit. Just understanding something does not by itself change our behaviors. It is the internalization of this knowledge and the resultant change in our approach and actions that puts us on the path of excellence.

That is not to say that we cannot learn about excellence. Quite the opposite. We need to be exposed to the concept of excellence to understand what it looks like and how we think about it. Much of achieving excellence comes from an understanding of quality and setting standards as a personal best and improving with each opportunity to perform.

When we take a look at the basic definitions of a skill versus an attitude we can clearly see the difference and gain more perspective on excellence as an attitude. According to The Merriam Webster dictionary, the simple definition of a skill is: “the ability to do something that comes from training, experience or practice.” They provide a simple definition of attitude as: “a feeling or way of thinking that affects a person’s behavior.”

The pursuit of excellence is something we have to cultivate from inside ourselves. It comes from the point that we find we are no longer satisfied with our results and seek to achieve the best we can in every area of our lives. It starts the moment we finally decide to put it all on the line and see what we are really capable of producing. It is the point that we take away the safety buffer of leaving something on the table and fully applying ourselves to a result that would be better than anything we have ever done before. Discovering and dealing with our shortcomings may be a rude awakening, but it sets the benchmark for doing better next time.

Nobody can give excellence to us and there is not a course we can take to get a degree in excellence. It is only something we can achieve from within ourselves by doing better than we ever have done before. We do not have to be perfect. That standard is unattainable, but we can push ourselves to do the very best we can. It is our own race, others can keep the score but we are the only ones that can measure the satisfaction.

So what are some of the attributes of excellence we can strive for everyday?

The Power of Thank You

The Power of Thank You

What if there were two simple words that when said with sincerity would mend broken relationships, open the door for considering opposing views, enhance our health and improve productivity? Would we use those words? What if we found that we could have all of those benefits and it cost us nothing, would it be worth it?

Two of the most powerful words in our vocabulary are thank you. Those two words have a proven healing and motivational power beyond compare and yet they may be the two most underused words in our everyday conversation.

There is a considerable body of study and commentary around this idea. The following are a few pointed examples:

According to a study published in the Harvard Gazette, the group of individuals involved with fundraising that received a visit from a director to thank them for their work placed 50 percent more calls than the group that did not receive an expression of gratitude in the same period.

Science Daily reports that in a study of 468 married individuals, the results indicated that the spousal expression of gratitude was the most significant predictor of marital quality.

The Wall Street Journal reports “Adults who frequently feel grateful have more energy, more optimism, more social connections and more happiness than those who do not, according to studies conducted over the past decade. They’re also less likely to be depressed, envious, greedy or alcoholics. They earn more money, sleep more soundly, exercise more regularly and have greater resistance to viral infections.”

The evidence is clear that the simple expression of gratitude in the form of thank you delivers significant results and yet is is often the most forgotten part of our conversation. When we offer a simple and sincere expression of our gratitude it serves to reinforce that we acknowledge the effort and accomplishments of an individual (or a group) and care about them as individuals.

Human relationships are too complex to be able to provide a simple explanation for how we react to each other. However, it is clear that relaying gratitude through simple expressions such as thank you seems to be a very powerful expression. And get this, it costs us nothing to say thank you. It does not diminish us as a person, in fact a case can be made that it increases our stature. It does not cost us any money, quite the opposite, it tends to increase productivity. It really costs us nothing and we are the direct beneficiaries of maintaining an attitude of gratitude.

So why is thank you so often forgotten? Frankly there is not a good explanation. The most likely excuse is that we become too busy. Everyday we are faced with countless challenges and issues and it seems they never end. Perhaps we become too embroiled in these issues to realize that it is the people around us that actually deal with those issues with and for us. Given the positive power of the use of thank you, this is not a very good excuse.

So here is the magic formula:

Change, Don’t Let it Happen to You, Be Change

Change, Don’t Let it Happen to You, Be Change

Be Change

“When you’re finished changing, you’re finished” — Benjamin Franklin

Change is all around us and it is never going away. All of our lives we have experienced change and as long as we continue to draw a breath, we will experience change.

This past year we have all experienced and continue to experience change. Change in the ways we conduct business, changes in our organization structure, perhaps changes in our position, reporting relationships, personal relationships and circumstances. Certainly we are surrounded by change and a lot of it.

There are really only two ways to react to change. We either embrace it or we reject it. If we embrace the change, then we find ourselves looking forward, developing new relationships, trying to understand how our new environment works, establishing our individual perspective on how we fit into the new world and ultimately, how to thrive in this new set of circumstances.

Alternatively, if we choose to reject the change, we create a never ending anxiety about how we choose not to fit in the new world and watch our new reality spin ever further away from the way it used to be. Not embracing our new reality does not stop the world from changing around us. It just creates a greater distance from where we are to where we need to be.

Consider if we were able to reverse the change, even then things would never be the same. We have new experiences and new ways of thinking that would not allow the past to ever resurface as a new today.

By doing so we are no longer the victim of the change but a living part of the change, looking forward and reestablishing our prior level of comfort. Our choice is to either not let change happen to us or to be part of the change.

Personally, I choose to be part of the change. How about you?  What are your thoughts on this?

Thanks,

Skip Gilbert

Time Out to Increase Productivity

Time Out to Increase Productivity

Time Out to Increase Productivity

I need a break! I can’t take any more of this! I’m so tired I can’t do this again! I am worn down and have lost my energy! My productivity is way down! Does this sound familiar? It did to me. I can relate in every way, how about you?

Recently, I was fortunate to be able to take a week-long vacation and completely unplug from everything. I really needed it. I found that I was feeling really stressed and repeating the statements above on a regular basis and I knew in my heart that these thoughts were not the real me. I am typically an optimistic and encouraging person. Not overly energetic, but engaged, thoughtful and usually looking forward to tomorrow. I found myself just worn out, physically, mentally and spiritually. It has been a challenging and rewarding year, but life and work events had robbed me of my perspective and productivity.

Fortunately, my wife and I plan a cruise for every November which provides an opportunity to unplug from the world and strengthen our connection to each other. This year the timing could not have been better as I was to the point of needing a life raft for every aspect of my being. On the cruise we are able to leave our day-to-day challenges behind, simplify our lives to eating, sleeping, being entertained and time for processing. We have been able to resist the growing trend of staying connected to the world through electronic and social media by turning off our phones and not purchasing Wi-Fi connectivity. We just unplug.

What a difference that get away time makes. While it took less than an hour to unpack our suitcases, it took days to unpack my stress. But after a few days I was fully unpacked and able to start processing and regaining my perspective. There was a lot to process.

As I reclaimed the real me, it reminded me that it is as important to schedule rest as it is to schedule the next event. Without rest and processing time we are risking our health, energy, perspective and productivity. The unlikely paradox is that we actually need to occasionally pause to be more productive.

According to Business Insider, saving your vacation time can do more harm than good. They reported that “in 2013, a whopping 42% of working Americans reported that they didn’t take a single vacation day.” Additionally they found “Based on a survey of 1,214 adults living in US households where someone receives paid time off, 85% of respondents said people who fail to use time off are losing out on quality time with their significant other and their children”.

Interestingly, Health Net reports that “The professional services firm Ernst & Young conducted an internal study of its employees and found that, for each additional 10 hours of vacation employees took, their year-end performance ratings improved 8 percent, and frequent vacationers also were significantly less likely to leave the firm.”

So what should we do? Here are some practical next steps:

Let Go to Move Forward

Let Go to Move Forward

“Oh, yesterdays are over my shoulder, So I can’t look back for too long. There’s just too much to see waiting in front of me, and I know that I just can’t go wrong”Jimmy Buffett

Recently, one of my readers posed an interesting question, ” …you have to let go of now before you can pickup something new, how do you free yourself to take the leap?” How many times have we hesitated on moving forward because we were afraid to take the next step? How often have we complained about our current situation and even had an idea for the solution or wanted to make a significant change, but sat on the sidelines because it was seemed more secure? I know I certainly have.

As I reflect on my personal hesitations, I often find that I was living with the false belief that my present situation was secure and that it was a risk to move forward. Over the years I have come to discover that security is really an illusion. There is no more certainty that tomorrow will be the same as today as there is likelihood that it will be different. We could be so fortunate as to win the lottery or inherit a great wealth or so unfortunate as to lose our health or employment.

To quote Helen Keller, “Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.”

So what do we do? How do we live with that reality and how do we let go of today to get to a better tomorrow? There are a couple of previous Blog posts we can take a look at that may offer us some guidance and structure.

In the Change Formula blog we discussed that our motivation for moving forward (change) was a product of our level of dissatisfaction with the current situation, a strong vision of the future, and practical next steps. The formula theorized that if all of these things were strong we would be motivated to move forward (change).

In the Be Bold blog we discussed that being bold to move forward was not an act of taking a foolish risk, but about putting together a well thought out plan, being confident in our abilities, gaining the knowledge needed and then taking action. In other words moving from careless risk to prudent risk with a high likelihood of success.

So what can we do? Let’s take a look at the issue we are hesitating about and figure out how to move forward.

Here are some practical steps:

A Simple Formula for Change

The Change Formula

Change Formula

Did you know there is a simple formula for change that we can use to plan and manage our change efforts? The formula is very straight forward, easy to understand and has been tested over many years of use. It can be useful in both our professional and personal lives and used everyday.

We are surrounded by change. Even if we try to stand still and resist the change, it keeps moving forward. Everything about our work and personal lives is in a continual state of change. The way we communicate is changing, every year there are technology changes, the weather changes, there are new breakthroughs in medicine and treatments, the way we work is changing, everything continues to change. “Resistance is futile”, to quote a popular science fiction series.

Sometimes we want to create or manage change as we envision a better way of doing something or in response to changes in our circumstances. There are other times when we are involved in a change of some type that needs a boost or adjustment in direction or energy. These are times we can apply the Change Formula to help to move the change along.

The Change Formula has been through several evolutions since its inception in the 1960s by David Gleicher. It was initially popularized by Richard Beckhard in his widely read book Organizational Transitions and re-popularized in the 1990s by Kathleen Dannemiller who simplified it [1].

(for those of you not mathematically inclined, just humor me on this, I will explain it in the following material)

The formula is this:

C = (ABD) > X
A = Level of dissatisfaction with the status quo (dissatisfied with present state)
B = Desirability of the proposed change or end state (eager to achieve the end state)
C = Change
D = Practicality of the change (minimal risk and disruption)
X = ’Cost’ of changing (perceived cost)

In other terms, it means that the power of the motivation for change is the combination of:
A) not being happy with the way things are,
B) the strength of the vision of the future and,
D) having practical first steps.

These things combined need to be more powerful than the resistance to the change.

So let’s look at these in more details so that we can understand how to apply it in our everyday lives.

Level of Dissatisfaction (A)
The first element is not being happy with the current situation also known as dissatisfaction with the status quo. This represents a measure of the current state of things. Are people unhappy with the way things are? Is there a general sense of dissatisfaction with the current situation?

Vision (B)
Is there a strong vision of the future state? Is there a clear picture of how good things will be when we get to the new place? If not, then this can be a real limiting factor for progress. A strong vision helps people focus on where we are going and the benefits of getting there. Also, if there is not a sufficient level of dissatisfaction with the current state, this can help elevate that component by comparing and contrasting the present with the future.

Practical First Steps (D)
Has anyone identified a few next steps to get us on our way? Without a practical plan we just have high frustration because we are unhappy with the present, see a great future but cannot get started on our journey there.

All of these elements need to be present and represent a lever to help move the change forward. If any of these are missing, the change will not take place. If any of these are weak, they represent an opportunity to add more energy to the process.

Let’s look at a practical example:

Be Bold

Be Bold

Go ahead, you can do it. Be Bold, take the next step. Take a chance and try it or better yet do it. Sometimes these words are easier said than done. It is advice we hear all of the time and yet it is so hard to do. Why is that and what can we do?

Our hesitation to step forward stems from fear, mostly fear of failure and it is called Atychiphobia. Phobia Source defines Atychiphobia as “a persistent, abnormal, and unwarranted worry of failure.” While for some people this could be a serious disorder, for most of us it is just a nagging insecurity (but at least it has a name!).

Sometimes it just feels easier to play it safe or stay in the background and let things happen, even when we know we have a better solution. Interestingly enough, Hellen Keller is quoted as saying “Avoiding danger is no safer in the long run than outright exposure. The fearful are caught as often as the bold.”

Being Bold is not about being a hero. You may end up being a hero, but that is an outcome not a motivation. Being Bold is about taking a prudent risk and moving forward. In fact we should not risk everything or be foolish, but after due thought and consideration take the next step and move forward.

After all what is the alternative? If we are timid and do not move forward we are going to suffer the consequences of inaction. It is better to move forward and and learn, even if our action does not succeed than to hide in the corner and watch things unfold. It is more likely that our effort will succeed than fail anyway.

For me, I have to occasionally remind myself that If I am going to lose sleep over something it is better to lose sleep over having taken action than worrying about what might happen. Better to take action than be a victim. After all, worrying and complaining does not change anything. Put that energy into change.

Often times what keeps us from Being Bold or taking action is fear of how others will judge us. But in reality, we need to recognize that there will always be skeptics and spectators that have an opinion, but they were not bold enough to take action. Ignore their criticisms, after all they did not risk anything or enact a better solution.

Here is an interesting comparison of terms. Which are likely to produce better results? Being adventurous, audacious, courageous, daring, or being afraid, cautious, cowardly, or fearful?

So how can we go about Being Bold? Here are six steps to help us along the way:

Manage Your Self-talk

Manage Your Self-talk

Who is your biggest critic that never leaves you alone? Who do you spend more time with than any person in your life and is that a person that encourages you or reminds you of all of your past failures (or both)? If you are like me the answer for me is me. From the time I get up to the time I go to bed I have this running commentary going in my head. It is known as self-talk and according to Scientific American everybody does it.

Reference.com says the definition of Self-talk is: “the act of talking to oneself, either aloud or silently and mentally”. It is that little voice that is constantly running in our head that seems to have an opinion on everything and we tend to use it to validate our thoughts and actions throughout the day (and night).

Given that we all have this voice and that it has a large influence on our thoughts and actions, it only makes sense that we discipline that voice to help us rather than diminish us. Just like we control other impulses in our nature, we can control that voice and harness it to help us have a more positive and effective outcome on our decisions, actions and well, about every aspect of our lives.

Since we live in our heads more than any other place, let’s make that a nice place to live. The first thing is to recognize that voice and realize that we can control it, rather than it control us.

Start by listening to that voice and see what it is saying. Is it a positive and reinforcing message or a negative and destructive message? Is it telling us that we are capable and making us stronger or is it placing doubt in our mind and holding us back? If it is providing a positive message of encouragement and support, our self-talk is actively engaged in helping us be more successful. If our self-talk is negative and introducing doubt and/or reminding us of past failures then it is working against us. If it is not a positive conversation, then it is time to learn to manage that conversation and turn it into our greatest supporter.

According to Psychology Today, “the more you talk yourself down and second-guess yourself, and see change as calamitous, the less free your mind is to roam through creative solutions of the problems you face.”

It is not as hard to make the change as we might think. However, like any other habit, it will take effort and practice to turn the corner and make it stick. If our self-talk is not positive then turn the tables on that conversation and make it positive. When we hear something like “I’m not sure I can talk in front of that group. What if I forget what I am saying or stumble getting to the podium, or…or…or…” take the effort to turn the tables and remind yourself that you are most able to deliver this talk, you are knowledgable, rehearsed and ready. If I trip on the way to the podium we will just all have a good laugh. Make that conversation work for you, not against you.

Put those negative thoughts in a box and don’t let them out. When you hear that self-talk going negative, put it aside and remind yourself of the positive and keep repeating it until the negative is gone. It is amazing how well this works. When our self-talk is positive it is as if the crowd is with us and I becomes We and we can do anything.

Make it personal. Speak to yourself by name. According to the Wall Street Journal, research published in the Journal of Personality and Social Psychology found that people who spoke to themselves by their own name performed better under stress than referring to themselves as I. As an example saying to myself, “Skip you know you can do this,” produces stronger results than “I know I can do this”. I find that interesting, how about you?

So what can we do? Here are some practical suggestions:

The First One to Write it Down Wins

The First One to Write it Down Wins

First to Write it Down

 

How may times have you been in a meeting to discuss new ideas or differing approaches to find that the idea that wins is not necessarily the best idea, but the idea that had been documented? Or how many times have you thought a decision was reached, only to find that the person providing the meeting summary put their bias in the notes and that became the go-forward action. I have seen it more times than I can count and I bet you have too.

At home I recall the number of times we discussed the rules for completing homework, to only end up having another discussion around the rules for completing homework. The game changed when the rules were written down and posted on the refrigerator.

Hijacking the meeting outcome used to drive me to frustration and over the years I have developed a strategy that works for me and I often suggest to others. My strategy is “The first one to write it down wins”. It is as simple as that. Be the first to put the decision or outcome in writing and it greatly increases the likelihood that your idea, suggestion, or direction will be followed.

The strategy is not unique to business meetings or our personal environment but comes from the concept of the “First Mover Advantage”, a common marketing term that refers to the advantage of being the first to enter a specific market or industry. According to Investopedia, the full definition is: “A form of competitive advantage that a company earns by being the first to enter a specific market or industry. Being the first allows a company to acquire superior brand recognition and customer loyalty.”

The term also is recognized in the game of Chess as described in Wikipedia as: “The first-move advantage in chess is the inherent advantage of the player (White) who makes the first move in chess. Chess players and theorists generally agree that White begins the game with some advantage. Since 1851, compiled statistics support this view; White consistently wins slightly more often than Black, usually scoring between 52 and 56 percent.”

It is interesting that this term is used in both Marketing, a science of communications, and Chess, a game of strategy. When we are making a pitch for a specific idea, action or outcome, we are using both strategy and marketing to sell our preferred outcome. Our strategy is most often the idea itself and the marketing is the activity of obtaining agreement. According to the concept conveyed in “FIrst Mover Advantage”, it makes sense that the first person to write the idea down has both the strategic and communication advantage and therefore is more likely to gain the advantage in directing the outcome.

So what can we do to utilize this concept in our daily lives? The simple answer is to be the first to write it down!

Here are some practical suggestions to gain the First Mover Advantage: