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Excellence is an Attitude

It is a journey

Excellence is an Attitude

It is a journey

Journey

For many years I have been searching for examples of excellence and the things that lead to excellent results. Through my search I have found that excellence is not something that can be acquired through training, but it is an attitude or way of thinking. Overall it is a journey from where we are to the best we can be in every aspect of our life.

Excellence is not something learned, but a mindset of relentless pursuit. Just understanding something does not by itself change our behaviors. It is the internalization of this knowledge and the resultant change in our approach and actions that puts us on the path of excellence.

That is not to say that we cannot learn about excellence. Quite the opposite. We need to be exposed to the concept of excellence to understand what it looks like and how we think about it. Much of achieving excellence comes from an understanding of quality and setting standards as a personal best and improving with each opportunity to perform.

When we take a look at the basic definitions of a skill versus an attitude we can clearly see the difference and gain more perspective on excellence as an attitude. According to The Merriam Webster dictionary, the simple definition of a skill is: “the ability to do something that comes from training, experience or practice.” They provide a simple definition of attitude as: “a feeling or way of thinking that affects a person’s behavior.”

The pursuit of excellence is something we have to cultivate from inside ourselves. It comes from the point that we find we are no longer satisfied with our results and seek to achieve the best we can in every area of our lives. It starts the moment we finally decide to put it all on the line and see what we are really capable of producing. It is the point that we take away the safety buffer of leaving something on the table and fully applying ourselves to a result that would be better than anything we have ever done before. Discovering and dealing with our shortcomings may be a rude awakening, but it sets the benchmark for doing better next time.

Nobody can give excellence to us and there is not a course we can take to get a degree in excellence. It is only something we can achieve from within ourselves by doing better than we ever have done before. We do not have to be perfect. That standard is unattainable, but we can push ourselves to do the very best we can. It is our own race, others can keep the score but we are the only ones that can measure the satisfaction.

So what are some of the attributes of excellence we can strive for everyday?

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Make Yourself Valuable

It's about relationships

Make Yourself Valuable

Valuable

Everyday it seems there are headlines that jobs are being moved offshore, automated or eliminated. We do not have to look too far in our personal networks to find someone that has been impacted by this trend. Globalization is causing a shift in resource alignment as businesses search for lower costs and larger markets. In addition the United States economy continues to shift from a manufacturing economy to a service economy causing a continual restructuring of business resource needs.

With the trend of the commoditization of labor due to a larger global market and the reduced time employees are choosing to stay in their current positions, business is not investing as heavily in career development training as in the past. The Chicago Tribune reported on a study conducted by The Society for Human Resource Management (SHRM) that “virtually all professional and career benefits tracked in the survey declined between 2010 and 2014.”

The news is not all bad for those of us who pride ourselves on adaptability. As it turns out, many markets for domestic white-collar jobs are growing. Forbes reports “Over the past decade, business services has emerged as easily the largest high-wage sector in the United States, employing 19.1 million people. These are the white-collar jobs that most people believe offer a ladder into the middle class.”

Our challenge is to adapt to this new market. In the service business the relationship of business to its customers has never been more important or valuable than it is today. With the economy shifting to a service-based model and social media redefining the communications model, relationships have greater emphasis than ever before.

Relationships have always been the key to business. Going back as long as commerce has been around, relationships have driven the market. Whether it is the personal referral of a local contractor for home repairs or the corporate connection to other businesses, it is driven by relationships. Even in the age of online shopping, it is often the opinions expressed in the reviews of the buying community that impact the purchase decision.

So what can we do to ensure our marketability in this changing market?

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The Power of Thank You

The Power of Thank You

What if there were two simple words that when said with sincerity would mend broken relationships, open the door for considering opposing views, enhance our health and improve productivity? Would we use those words? What if we found that we could have all of those benefits and it cost us nothing, would it be worth it?

Two of the most powerful words in our vocabulary are thank you. Those two words have a proven healing and motivational power beyond compare and yet they may be the two most underused words in our everyday conversation.

There is a considerable body of study and commentary around this idea. The following are a few pointed examples:

According to a study published in the Harvard Gazette, the group of individuals involved with fundraising that received a visit from a director to thank them for their work placed 50 percent more calls than the group that did not receive an expression of gratitude in the same period.

Science Daily reports that in a study of 468 married individuals, the results indicated that the spousal expression of gratitude was the most significant predictor of marital quality.

The Wall Street Journal reports “Adults who frequently feel grateful have more energy, more optimism, more social connections and more happiness than those who do not, according to studies conducted over the past decade. They’re also less likely to be depressed, envious, greedy or alcoholics. They earn more money, sleep more soundly, exercise more regularly and have greater resistance to viral infections.”

The evidence is clear that the simple expression of gratitude in the form of thank you delivers significant results and yet is is often the most forgotten part of our conversation. When we offer a simple and sincere expression of our gratitude it serves to reinforce that we acknowledge the effort and accomplishments of an individual (or a group) and care about them as individuals.

Human relationships are too complex to be able to provide a simple explanation for how we react to each other. However, it is clear that relaying gratitude through simple expressions such as thank you seems to be a very powerful expression. And get this, it costs us nothing to say thank you. It does not diminish us as a person, in fact a case can be made that it increases our stature. It does not cost us any money, quite the opposite, it tends to increase productivity. It really costs us nothing and we are the direct beneficiaries of maintaining an attitude of gratitude.

So why is thank you so often forgotten? Frankly there is not a good explanation. The most likely excuse is that we become too busy. Everyday we are faced with countless challenges and issues and it seems they never end. Perhaps we become too embroiled in these issues to realize that it is the people around us that actually deal with those issues with and for us. Given the positive power of the use of thank you, this is not a very good excuse.

So here is the magic formula:

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Create a Bigger Vision

Create a Bigger Vision

Bigger Vision


“You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand”. — Woodrow Wilson

Sometimes it feels like we do not know where we are headed. We just seem to be going through the motions. Where are we going? Where do we go from here? Is this all there is? How many times have you felt this way or asked yourself these questions? I know I have more often than I care to admit.

When this happens it just may be possible that we need a bigger vision. Perhaps a bigger vision of who we are, what we want to accomplish or where we are headed. Without a firm picture of where we want to be, we will wander aimlessly from one challenge or crisis to another with limited energy and enthusiasm.

According to Dictionary.com, vision is defined as: the act or power of anticipating that which will or may come to be. By creating a picture in our mind of what we want the future to look like, we are establishing a multidimensional impression that can energize our thoughts and actions toward a specific outcome. The bigger and more clearly focused the mental image is the more we are able to channel our energy into moving in that direction.

A bigger vision allows us to put more energy into what we do to get to a better place. It also offers more room for creativity and innovation. The bigger vision allows us to consider possibilities that we might not have ever considered and opens creativity that leads us in a different direction to a more satisfying outcome.

We need to see ourselves as part of something bigger. When we just focus on ourselves we are missing out on how we interact with the rest of our environment. As we examine our wants, needs and motivations, we are likely to find that it is the connection to other people, through family and/or work organizations that drives our satisfaction. Being part of something bigger can help give a larger meaning to our lives. In order to expand, we have to be willing to explore the ways we limit our lives.

So how do we go about creating a larger vision? Here are some practical suggestions.

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Change, Don’t Let it Happen to You, Be Change

Change, Don’t Let it Happen to You, Be Change

Be Change

“When you’re finished changing, you’re finished” — Benjamin Franklin

Change is all around us and it is never going away. All of our lives we have experienced change and as long as we continue to draw a breath, we will experience change.

This past year we have all experienced and continue to experience change. Change in the ways we conduct business, changes in our organization structure, perhaps changes in our position, reporting relationships, personal relationships and circumstances. Certainly we are surrounded by change and a lot of it.

There are really only two ways to react to change. We either embrace it or we reject it. If we embrace the change, then we find ourselves looking forward, developing new relationships, trying to understand how our new environment works, establishing our individual perspective on how we fit into the new world and ultimately, how to thrive in this new set of circumstances.

Alternatively, if we choose to reject the change, we create a never ending anxiety about how we choose not to fit in the new world and watch our new reality spin ever further away from the way it used to be. Not embracing our new reality does not stop the world from changing around us. It just creates a greater distance from where we are to where we need to be.

Consider if we were able to reverse the change, even then things would never be the same. We have new experiences and new ways of thinking that would not allow the past to ever resurface as a new today.

By doing so we are no longer the victim of the change but a living part of the change, looking forward and reestablishing our prior level of comfort. Our choice is to either not let change happen to us or to be part of the change.

Personally, I choose to be part of the change. How about you?  What are your thoughts on this?

Thanks,

Skip Gilbert

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Time Out to Increase Productivity

Time Out to Increase Productivity

Time Out to Increase Productivity

I need a break! I can’t take any more of this! I’m so tired I can’t do this again! I am worn down and have lost my energy! My productivity is way down! Does this sound familiar? It did to me. I can relate in every way, how about you?

Recently, I was fortunate to be able to take a week-long vacation and completely unplug from everything. I really needed it. I found that I was feeling really stressed and repeating the statements above on a regular basis and I knew in my heart that these thoughts were not the real me. I am typically an optimistic and encouraging person. Not overly energetic, but engaged, thoughtful and usually looking forward to tomorrow. I found myself just worn out, physically, mentally and spiritually. It has been a challenging and rewarding year, but life and work events had robbed me of my perspective and productivity.

Fortunately, my wife and I plan a cruise for every November which provides an opportunity to unplug from the world and strengthen our connection to each other. This year the timing could not have been better as I was to the point of needing a life raft for every aspect of my being. On the cruise we are able to leave our day-to-day challenges behind, simplify our lives to eating, sleeping, being entertained and time for processing. We have been able to resist the growing trend of staying connected to the world through electronic and social media by turning off our phones and not purchasing Wi-Fi connectivity. We just unplug.

What a difference that get away time makes. While it took less than an hour to unpack our suitcases, it took days to unpack my stress. But after a few days I was fully unpacked and able to start processing and regaining my perspective. There was a lot to process.

As I reclaimed the real me, it reminded me that it is as important to schedule rest as it is to schedule the next event. Without rest and processing time we are risking our health, energy, perspective and productivity. The unlikely paradox is that we actually need to occasionally pause to be more productive.

According to Business Insider, saving your vacation time can do more harm than good. They reported that “in 2013, a whopping 42% of working Americans reported that they didn’t take a single vacation day.” Additionally they found “Based on a survey of 1,214 adults living in US households where someone receives paid time off, 85% of respondents said people who fail to use time off are losing out on quality time with their significant other and their children”.

Interestingly, Health Net reports that “The professional services firm Ernst & Young conducted an internal study of its employees and found that, for each additional 10 hours of vacation employees took, their year-end performance ratings improved 8 percent, and frequent vacationers also were significantly less likely to leave the firm.”

So what should we do? Here are some practical next steps:

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Let Go to Move Forward

Let Go to Move Forward

“Oh, yesterdays are over my shoulder, So I can’t look back for too long. There’s just too much to see waiting in front of me, and I know that I just can’t go wrong” — Jimmy Buffett

Recently, one of my readers posed an interesting question, ” …you have to let go of now before you can pickup something new, how do you free yourself to take the leap?” How many times have we hesitated on moving forward because we were afraid to take the next step? How often have we complained about our current situation and even had an idea for the solution or wanted to make a significant change, but sat on the sidelines because it was seemed more secure? I know I certainly have.

As I reflect on my personal hesitations, I often find that I was living with the false belief that my present situation was secure and that it was a risk to move forward. Over the years I have come to discover that security is really an illusion. There is no more certainty that tomorrow will be the same as today as there is likelihood that it will be different. We could be so fortunate as to win the lottery or inherit a great wealth or so unfortunate as to lose our health or employment.

To quote Helen Keller, “Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.”

So what do we do? How do we live with that reality and how do we let go of today to get to a better tomorrow? There are a couple of previous Blog posts we can take a look at that may offer us some guidance and structure.

In the Change Formula blog we discussed that our motivation for moving forward (change) was a product of our level of dissatisfaction with the current situation, a strong vision of the future, and practical next steps. The formula theorized that if all of these things were strong we would be motivated to move forward (change).

In the Be Bold blog we discussed that being bold to move forward was not an act of taking a foolish risk, but about putting together a well thought out plan, being confident in our abilities, gaining the knowledge needed and then taking action. In other words moving from careless risk to prudent risk with a high likelihood of success.

So what can we do? Let’s take a look at the issue we are hesitating about and figure out how to move forward.

Here are some practical steps:

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Career Advice – Sailing to New Destinations

Sailing to New Destinations

How do you like your job? Is it satisfying? Are you eager to get started each day, or is it a chore that you have to do? Is there something that you would rather do, or are you already doing it? These are challenging questions and require some soul searching. The answers are critical to achieving our goals and to our daily survival.

Career choice and work positions are not always in our control. The bottom line is that most of us need income on a regular basis to meet our basic needs and family obligations. Sometimes that entails finding a job that will provide a paycheck that may not be in alignment with our dreams and expectations, but we do not have to be stuck there.

Life is too short to be stuck in a job that is not fulfilling. If we work from the time we are 21 until the age of 65 we will work over 91,520 hours in our career. That is a long time to be miserable. Interestingly, according to a study conducted by the Bureau of Labor Statistics in 2010, the average American will have about 11 jobs in a lifetime. Additionally, according to a survey conducted by the Washington Post, only 13% of employees actually like their jobs. We can conclude that we will work a lot of hours in our career, we do not like our jobs, and that we change jobs with some regularity. It sounds like we are searching, but not finding what we are seeking, so what can we do?

Sometimes our life circumstances place us in jobs of necessity. Let’s not sell ourselves short when we find ourselves in the position of doing what we have to do to survive. It takes character and responsibility to recognize the current necessity and see that our obligations are met. Let’s be sure to recognize that even in these circumstances, we are special people. Not only can we be counted on to meet our responsibilities, we are able to grow where we are planted.

However, just because we are currently engaged in a position of necessity does not mean we should give up on the dreams in our hearts. No matter where we are and what we are currently doing, we are on our way to somewhere else. We are not the type of people to just accept the status quo and concede that this is the best things will ever be. As long as our dream is alive, we are headed to our next destination. That destination can be a position greater satisfaction and reward if we keep moving forward.

Let’s follow our dreams!

If we look across the Internet we will find a vigorous debate raging on the career advice to follow your passion. Some say it is necessary and others say it is reckless. However, if we examine the arguments closely, they seem to align on the idea that we should move our career in the direction of our interest and caution us not to be reckless in our pursuit. Probably good advice.

Given that as long as we have a dream in our hearts and we are moving toward a new destination, we should consider what that direction might be. This requires some honest self-reflection. We need to ask ourselves questions like, what is my perfect job? If I no longer needed to work for money, what would I spend my life doing? What is it that I would like to do that someone would pay me to do?

Here is a key question, what is it that I would like to do that someone would pay me to do? You see, I am very good at sleeping and eating, but that is not something that I am likely to be able to make a living doing. This goes back to the advice not to be reckless in our career actions, but to execute a well thought out plan.

Interestingly enough, our next career step may not be a direct promotion. It is possible that it could be in another industry or profession. As I look back on my career I have moved into a variety of industries and professions as I pursued various opportunities. At the time it seemed that the next step was doing something very different from what I was doing previously. However, as I look back on those positions I can see that they actually create a straight path to where I am now.

My key learning is that there is no such thing as a career path map. If we are expecting our current employer to provide a career progression map, we will never be satisfied with the destination or timing. That map is based on our employer’s needs, not what we have in our hearts. We have a unique set of skills and talents that can only be satisfied by pursuing our own career path. Furthermore, we cannot map the endless possibilities that are in front of us, we can only manage the next step along a path to our goal.

Here are some practical next steps to help in our journey.

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A Simple Formula for Change

The Change Formula

Change Formula

Did you know there is a simple formula for change that we can use to plan and manage our change efforts? The formula is very straight forward, easy to understand and has been tested over many years of use. It can be useful in both our professional and personal lives and used everyday.

We are surrounded by change. Even if we try to stand still and resist the change, it keeps moving forward. Everything about our work and personal lives is in a continual state of change. The way we communicate is changing, every year there are technology changes, the weather changes, there are new breakthroughs in medicine and treatments, the way we work is changing, everything continues to change. “Resistance is futile”, to quote a popular science fiction series.

Sometimes we want to create or manage change as we envision a better way of doing something or in response to changes in our circumstances. There are other times when we are involved in a change of some type that needs a boost or adjustment in direction or energy. These are times we can apply the Change Formula to help to move the change along.

The Change Formula has been through several evolutions since its inception in the 1960s by David Gleicher. It was initially popularized by Richard Beckhard in his widely read book Organizational Transitions and re-popularized in the 1990s by Kathleen Dannemiller who simplified it [1].

(for those of you not mathematically inclined, just humor me on this, I will explain it in the following material)

The formula is this:

C = (ABD) > X
A = Level of dissatisfaction with the status quo (dissatisfied with present state)
B = Desirability of the proposed change or end state (eager to achieve the end state)
C = Change
D = Practicality of the change (minimal risk and disruption)
X = ’Cost’ of changing (perceived cost)

In other terms, it means that the power of the motivation for change is the combination of:
A) not being happy with the way things are,
B) the strength of the vision of the future and,
D) having practical first steps.

These things combined need to be more powerful than the resistance to the change.

So let’s look at these in more details so that we can understand how to apply it in our everyday lives.

Level of Dissatisfaction (A)
The first element is not being happy with the current situation also known as dissatisfaction with the status quo. This represents a measure of the current state of things. Are people unhappy with the way things are? Is there a general sense of dissatisfaction with the current situation?

Vision (B)
Is there a strong vision of the future state? Is there a clear picture of how good things will be when we get to the new place? If not, then this can be a real limiting factor for progress. A strong vision helps people focus on where we are going and the benefits of getting there. Also, if there is not a sufficient level of dissatisfaction with the current state, this can help elevate that component by comparing and contrasting the present with the future.

Practical First Steps (D)
Has anyone identified a few next steps to get us on our way? Without a practical plan we just have high frustration because we are unhappy with the present, see a great future but cannot get started on our journey there.

All of these elements need to be present and represent a lever to help move the change forward. If any of these are missing, the change will not take place. If any of these are weak, they represent an opportunity to add more energy to the process.

Let’s look at a practical example:

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Be Bold

Be Bold

Go ahead, you can do it. Be Bold, take the next step. Take a chance and try it or better yet do it. Sometimes these words are easier said than done. It is advice we hear all of the time and yet it is so hard to do. Why is that and what can we do?

Our hesitation to step forward stems from fear, mostly fear of failure and it is called Atychiphobia. Phobia Source defines Atychiphobia as “a persistent, abnormal, and unwarranted worry of failure.” While for some people this could be a serious disorder, for most of us it is just a nagging insecurity (but at least it has a name!).

Sometimes it just feels easier to play it safe or stay in the background and let things happen, even when we know we have a better solution. Interestingly enough, Hellen Keller is quoted as saying “Avoiding danger is no safer in the long run than outright exposure. The fearful are caught as often as the bold.”

Being Bold is not about being a hero. You may end up being a hero, but that is an outcome not a motivation. Being Bold is about taking a prudent risk and moving forward. In fact we should not risk everything or be foolish, but after due thought and consideration take the next step and move forward.

After all what is the alternative? If we are timid and do not move forward we are going to suffer the consequences of inaction. It is better to move forward and and learn, even if our action does not succeed than to hide in the corner and watch things unfold. It is more likely that our effort will succeed than fail anyway.

For me, I have to occasionally remind myself that If I am going to lose sleep over something it is better to lose sleep over having taken action than worrying about what might happen. Better to take action than be a victim. After all, worrying and complaining does not change anything. Put that energy into change.

Often times what keeps us from Being Bold or taking action is fear of how others will judge us. But in reality, we need to recognize that there will always be skeptics and spectators that have an opinion, but they were not bold enough to take action. Ignore their criticisms, after all they did not risk anything or enact a better solution.

Here is an interesting comparison of terms. Which are likely to produce better results? Being adventurous, audacious, courageous, daring, or being afraid, cautious, cowardly, or fearful?

So how can we go about Being Bold? Here are six steps to help us along the way: